We understand that sometimes plans change and that it may become necessary to amend or cancel your booking. Our refund and cancellation policy details any cancellation fees that may be due and payable or if any refunds would be due.
For all bookings, we take a 20% non refundable deposit (rounded up to the nearest pound), this secures your chosen hire package on the date & times specified.
At the time of booking you have the option to pay just the deposit, with the remainder of the balance due at the time of delivery, or the full amount can be paid at the time of booking.
Cancellation on all orders:
Cancellations are accepted. All we ask is that you cancel your order as early as possible. No later thank 48 hours before your event. Should your order be cancelled less than 48 hours before your event or on the day of the event (including refusal of delivery on arrival) your order will be subject to a cancellation fee to cover cost already laid out for your booking such as the testing and organising of your entertainment, loading up, vehicle and staff commitments which will now have to be paid for regardless.
Cancellation by Humber events company “The Company”
It is extremely rare for us to have to cancel a booking and as a company we have a great track record but we are also open to a large amount of issues that are beyond our control.
Where cancellation due to reasons beyond our control occur, any monies or booking fees paid will be fully refunded. Examples of reasons beyond our control are vehicle breakdown, equipment breakdown, staff shortages or any other reason, excluding health and safety grounds, including lack of space or wrong surface type, as these are confirmed before booking and are down to the client to check and confirm.
Cancellation by the Client “hirer”
Cancelled orders under £500 are subject to the following cancellation charges:
- More than 7 days prior to the event date, no charges incurred.
- Within 7 days of the event date, 50% of the contract total due unless we can hire out the equipment elsewhere.
- Up to 5pm on the day prior to the event date, 75% of the contract total.
- On day of the event, 100% of the contract total (unless cancellation due to bad weather!)
Cancelled orders over £500 are subject to the following cancellation charges:
- More than 4 weeks prior to the event date 20% of the contract total (ie, your deposit)
- Within 4 weeks prior to the event date 50% of the contract total
- Within 2 weeks prior to the event date 100% of the contract total
NOTE 1: All cancellations or changes in booking must be notified in writing or by email and will only be accepted from the franking date of the envelope upon receipt at our offices or date of
receipt of the email.
NOTE 2: Cancellation charges do not apply to late bookings made within 7 days before the event.
NOTE 3: In the event of a Cancellation by the Client Humber events company will send an invoice for the amount due via email which is to be paid promptly on receipt.
Weather conditions.
All cancellations are subject to exemptions, extreme weather conditions are refundable 100%. Please be aware if we set up and weather turns it is NON refundable.Should we arrive on the day and our inflatables, soft play or any of our hire items are accepted by the customer to set up or inflate, if it rains on the day or you haven’t used the items for any reason your order will be subject to a 100% cancellation fee to cover cost already laid out for your booking such as the testing and organising of your entertainment, loading up, vehicle & generator hire and staff commitments which will now have to be paid for regardless of whether your event goes ahead or not.
If however it rains or has poor weather conditions and you chose to cancel on the day before we deliver please call 07849365277 to further discuss the situation.
