Terms & conditions.
Know where you stand.

Your booking & hire agreement

These terms apply to equipment and event services hired from Humber Events Company, operated by Dean Hudson. They cover weddings, private parties, corporate events, schools, councils and community events.

Online, telephone and email bookings

The booking method does not change which agreed terms apply. We supply or clearly direct you to the applicable terms before you agree to the booking and draw attention to important payment and cancellation conditions. For distance bookings, we provide the contract details in a form you can retain, such as email.

Please read the terms before proceeding. Choosing not to read terms you had a reasonable opportunity to review does not, by itself, release you from your agreed obligations. This does not make undisclosed, unfair or unlawful terms binding or remove statutory rights.

Before reserving your date, read the full cancellation, deposit and refund policy.

Contact: humbereventscompany@gmail.com · 01482 230477.

• You must be 18 or over and authorised to book on behalf of any organisation named on the order.
• An enquiry does not hold a date. A quote, conversation, provisional request or unpaid invoice does not reserve equipment unless we expressly agree otherwise.
• Confirmation requires acceptance and payment. Your booking is confirmed when we accept it in writing and receive the agreed deposit, unless different arrangements have been expressly agreed.
• Check your confirmation. It identifies your equipment, venue, event date, hire period, price, payment deadline and any included staffing or extras. Tell us promptly about errors.
• Changes require agreement. Do not assume that a new venue, date, item or operating time has been accepted until we confirm it.

The booking details, relevant advertised descriptions and promises forming part of your contract, these terms and the detailed policies supplied before booking make up your agreement. We provide our trader and correspondence details before the contract is made.

“Full-day hire” means the period agreed for your booking, not automatically 24 hours. Staffed booths and attractions operate for the booked time. Overnight hire and any security arrangements must be agreed in advance.

Website updates do not retrospectively change existing bookings. For bookings incorporating this version, this policy set replaces conflicting older standard website wording on payment, cancellation, refunds and liability. Individually agreed terms, binding service promises and mandatory legal rights remain protected. Ask us before booking if any information appears inconsistent.

Prices, deposits & your balance

Your confirmed hire price includes delivery, setup, takedown and collection under the arrangements agreed for your venue. There are no hidden compulsory delivery or booking charges. Any optional extras or changes you request are priced and agreed before chargeable work is carried out.

Prices are in pounds sterling and include any applicable taxes. Once a price is agreed, we do not increase it unilaterally. If we identify an error before accepting a booking, we explain it and obtain your agreement before proceeding.

Your balance is due by the deadline agreed for your booking. Unless different arrangements are expressly agreed, it must be paid by delivery or setup and before equipment is released for use. Cash or bank transfer on the day is available where agreed in advance.

Tell us before booking if payment will come from a business, school, council, venue or other organisation. Supply the correct billing details and any purchase-order requirements. An internal payment run, staff absence or purchase order does not by itself change an agreed deadline.

Payment after the event requires prior agreement. If you have already paid but receive a reminder, send the date, amount and reference so we can check it.

Late payments & unpaid invoices

A reminder does not extend the payment deadline. Where payment is due before use, we may withhold equipment or pause handover while the agreed payment remains outstanding. We will contact you and give a reasonable opportunity to resolve the issue where circumstances allow.

Continued non-payment may lead to cancellation after appropriate notice. Any cancellation charge must have a lawful basis and reflect justified loss under our cancellation, deposit and refund policy. An unpaid amount does not automatically entitle us to keep every payment received.

Fixed charges for qualifying commercial debts

Our routine collection approach is to request the applicable one-off statutory compensation for a qualifying overdue business or public-authority debt, without adding a separate daily-interest demand.

These are statutory amounts, not weekly fines. Entitlement depends on the legal conditions being met, including statutory interest having begun to run. Choosing not to demand that accrued interest does not contract out of the statutory regime. The table covers debts up to £2,000; applicable statutory rules still govern larger debts.

These charges do not apply to private consumer bookings and do not automatically apply to damage or cancellation claims merely because an invoice has been issued. We assess whether a debt qualifies before claiming compensation.

We do not add a flat charge for every email, call or reminder. Raise genuine invoice queries promptly and pay undisputed sums properly due, subject to any lawful right to withhold payment. We investigate disputes and follow the applicable pre-action process before considering court proceedings.

Cancellations, date changes & refunds

Tell Humber Events Company directly if you wish to cancel. Cancelling your venue, stopping replies or telling another supplier does not notify us. Email your name, event date, booking reference if available and a clear explanation of what you want to cancel or change.

For ordinary contractual cancellations, we use the date your clear notice reaches us, not the date we reply. If the event is within 48 hours, please also call. Any statutory notice rule takes priority, and we do not reject a valid statutory cancellation because you used another permitted method.

Cancelling within two calendar months

If you cancel during the two calendar months immediately before your event, including the event date, we normally retain your 10% deposit towards our reasonable cancellation loss. For an event on 18 October, that period begins on 18 August. If there is no corresponding day in the earlier month, use that month's last day.

When your booking is confirmed, we reserve equipment, delivery capacity and any included staff for you. Other customers may have wanted the same items or date, and we may have declined those bookings because the capacity was reserved for your event. A late cancellation may leave insufficient time to find replacement work.

Your deposit is not a cap on a justified cancellation charge. If reasonable net loss exceeds payments already received, a further balance may be due. We provide a breakdown and do not recover the same loss twice. Cancelling more than two months ahead does not automatically guarantee a full refund; any deduction must still be justified.

Changing the date or package

Date changes, equipment swaps, venue changes and reductions to a package depend on availability and our agreement. We explain any proposed price difference or reasonable additional cost before you decide. Until a change is agreed, the original booking remains in place unless you clearly cancel it.

If we cancel or a refund is due

If we cancel and cannot provide the agreed hire, we refund payments for the cancelled hire. You do not have to accept substitute equipment, another date or a credit note. If part of a package is affected, we consider the impact on the remaining booking and your legal rights.

We aim to issue an agreed refund within 14 calendar days of confirming it, and always meet any earlier statutory deadline. We use the original payment method where reasonably possible or agree another secure method with the person entitled to the refund.

Any statutory cooling-off right takes priority. Certain leisure services booked for a specific date can be exempt, but this does not automatically exempt every equipment hire. We explain any applicable right or exception before you book and supply the required cancellation information where it applies.

Weather & outdoor hire

We assess the equipment, location, forecast, ground conditions and operating instructions before deciding whether outdoor hire can proceed. Safety restrictions cannot be waived by accepting the risk or signing a disclaimer.

• Outdoor inflatables: our stop-use limit is 24 mph, including gusts, or any lower manufacturer limit. We may stop earlier where conditions are unsafe.
• Local monitoring matters: follow the agreed checks and handover instructions. A forecast app does not replace an on-site anemometer.
• Other hazards: rain, lightning, waterlogged ground, heat, unstable anchoring or unsafe electrical conditions may prevent setup or require use to stop.
• If conditions deteriorate: stop use, clear users safely and follow the shutdown instructions. Do not try to hold down, move or repair equipment in dangerous conditions.

If weather becomes unsafe after setup, any refund is assessed against the circumstances, the service supplied and your legal rights. Delivery or setup does not automatically remove those rights. A customer cancellation where the agreed hire can safely proceed follows our cancellation, deposit and refund policy.

Delivery, setup, venue access & collection

You must provide accurate venue information and arrange the access, space, permissions and facilities agreed for your equipment. Tell us about restrictions before booking so we can confirm whether the hire is suitable.

• Access: disclose stairs, lifts, narrow doors, tight passages, long carrying routes, restricted parking, loading limits and any vehicle-access restrictions.
• Setup area: confirm the full footprint, height and safety clearance. The area must be suitable, clear of obstacles and available at the agreed time.
• Ground and fixing points: tell us about underground services and restrictions before anchoring. Do not move anchors, ballast or supports.
• Power: provide the supply specified for your equipment. A generator is included only where your booking says so.
• Venue permission: arrange approval for the equipment and any effects, including fog, cold sparks, foam or snow. Discuss ventilation, alarm procedures and surface protection in advance.
• Handover and collection: have a responsible adult available, keep access clear and make all supplied equipment and accessories available at the agreed collection time.

Tell us the earliest access time, event start, essential ready time, finish time and venue closing time. Hire does not start while equipment is being installed or tested. Do not use it until our team confirms it is ready.

We may refuse unsafe unloading or installation. If an undisclosed restriction or missing access prevents the hire, we will try to contact you and consider practical alternatives. We cannot promise unlimited waiting or a return visit.

Any charge for a failed visit, extra work or delay must have a proper basis, reflect reasonable foreseeable net loss or agreed additional work, account for savings and avoid double recovery. A problem does not automatically make the full hire price payable.

We remain responsible for delays or failures within our responsibility. If we miss an essential agreed deadline, your legal remedies remain available. Our late collection does not automatically create an extra paid hire period.

If the hire cannot proceed, read the cancellation and refund policy alongside the delivery terms below.

Equipment rules & supervision

Follow the handover, displayed rules, manufacturer limits and instructions for the actual equipment supplied. Do not move, alter, repair, sub-hire or tamper with equipment, wiring, anchors or safety controls without our permission.

A responsible adult aged 18 or over must receive the handover. Arrange the supervision and checks required for the hire. Delivery does not mean our staff stay throughout the event; staffing is included only where agreed.

We may stop unsafe use, refuse an unsafe participant or end affected operation following serious or repeated misuse, tampering or abuse. Follow the safety instruction at the time; you can still question the decision afterwards.

Lost operating time caused by a customer's breach does not automatically extend the booked finish time. Charges and refunds depend on the cause, justified loss, service supplied and legal rights. There is no automatic safety-breach fine.

Damage, loss & additional cleaning

Take reasonable care of equipment from handover until collection. Keep it secure as agreed, use it correctly and return every supplied accessory, cable, prop and case. Tell us promptly about faults, missing items, damage or excessive contamination.

You may be responsible for reasonable losses caused by your breach, negligence or misuse, including misuse by people you allow to use the equipment where you are legally responsible. You are not automatically liable for every fault, accident or theft regardless of cause.

• Normal wear is excluded. We do not charge you for ordinary wear, pre-existing damage or faults for which we are responsible.
• Cleaning must be justified. Additional cleaning costs reflect reasonable work required because of misuse or contamination beyond normal use.
• Repair comes before replacement where practical. A mark or fault does not automatically justify charging for a new item.
• Replacement reflects actual loss. We account for age, condition and value, without improving our position at your expense.
• Evidence is provided. We explain the claim and supply relevant photographs, estimates or other supporting information. Lost hire income must be evidenced and reasonably reduced where possible.

A justified claim can exceed the original hire price, but it is not an automatic penalty. We give you an opportunity to query the calculation. Any security deposit is returned after inspection, less only justified deductions explained in writing.

Personalised designs, photos, videos & audio

Your package identifies the prints, digital photos, 360 videos, audio guestbook messages and personalisation included. Editable artwork, extra edits, transcripts or additional products are included only if stated.

• Supply names, dates, wording, logos and greetings by the agreed deadline and ensure you have permission to use material you provide.
• Check proofs carefully and clearly approve the design. We correct our own errors; customer changes after approval may need an agreed additional charge.
• Instant sharing may depend on internet access and third-party services. A failed instant share does not necessarily mean a recording has been lost.
• Our saved audio guestbook files and 360 recordings are sent to the hirer within one week of the event. Other gallery and file-delivery times follow your agreed package.
• Download and check files by the stated deadline and keep a separate backup. We explain the relevant retention arrangements; delivery is not a permanent archive.

Guests must be told what will be recorded and who will receive or see it, including the hirer or event organiser. Participation must be voluntary. Take particular care with children and tell us in advance about safeguarding restrictions.

Booking a booth or guestbook does not give blanket consent to use identifiable guests in advertising. Promotional permission is separate from event delivery and must come from the appropriate people. An organiser cannot give permission for every adult guest.

We use personal information only for stated lawful purposes, provide appropriate privacy information and respond to applicable data-protection requests. Contact us about a recording or privacy concern even if you were a guest rather than the person who booked.

We investigate missing or corrupted files and provide an appropriate remedy where we are responsible. Technical problems do not automatically remove your rights.

Faults, delays & complaints

For a complaint, email humbereventscompany@gmail.com with your name, event date, booking reference if available, the issue and any useful evidence. Explain the outcome you are seeking.

We investigate fairly, correct errors and respond as promptly as reasonably possible. If more time is needed, we explain why and keep you informed. Reporting after the event does not automatically remove your rights.

If we fail to provide the agreed service with reasonable care and skill, the remedy may include repair, replacement, repeat performance where appropriate, a price reduction or a refund. We consider the extent of the failure and any effect on the rest of a package.

If an event outside our reasonable control prevents performance, we notify you and discuss the available options. We do not force a substitute, transfer or credit note, or use such an event to retain money unfairly for services we cannot provide.

For cancellation requests, deposit deductions and the refund process, read the full cancellation, deposit and refund policy.

If a complaint cannot be resolved, we explain any applicable alternative dispute-resolution information and whether we will participate. You remain free to use the legal remedies available to you.

Responsibility & your legal rights

We remain responsible for supplying suitable equipment, applicable maintenance and inspections, adequate instructions and services performed with reasonable care and skill. Your responsibility for supervision and reasonable care does not remove our own duties.

We are responsible for foreseeable loss or damage caused by our breach or failure to use reasonable care and skill. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud or any responsibility that cannot legally be excluded.

For consumer bookings mainly for personal use, business losses are not part of the intended private hire. Any separate business terms must be expressly agreed and remain subject to applicable law.

Signing a handover record, paying a deposit, accepting these terms or participating in an activity does not waive your statutory rights. Where a term conflicts with a mandatory legal protection, that protection takes priority.

English law applies, subject to mandatory protections available to a consumer where they live. Consumers retain any right to bring proceedings in other courts available under applicable law. If a provision cannot be enforced, the remaining terms continue so far as lawful.

Common questions